Our Guarantees

Plymouth damp proofing (PDP) Promise

Our Warranty/Guarantee to keep your home safe

We are proud to say we take pride in our reputation and how we work. Upon completion of our works you will receive our personal workmanship warrantee along with our guarantee and a manufactures guarantee protected and backed up by the Guarantee Protection Insurance Scheme or (GPI) we are also looking to become members of the Property Care Association, CHAS, Construction Line and Trust Mark for your peace of mind. All our warrantees and guarantees are transferable to new owners of your home if you sell your property.

What lengths of Guarantee do we offer?

• Basement water proofing treatments will receive a 10-year guarantee
• All Woodworm treatments, Dry Rot, Wet Rot and Rising Damp will receive a 30-year guarantee
• Timber unit and window treatments will receive a 5-year guarantee
• As an extra on request we can issue an independent insurance backed guarantee

Use a PCA Member

The PCA is a Trade Association at premier level.

They are specifically for:

• Wood preservation
• Flood remediation
• Waterproofing
• Structural maintenance
• Invasive species industries
• Damp proofing

The PCA includes (BWPDA) the British Wood Preserving Damp Proofing Association who has been around for the past 75 years and is recognized by their technical experience and expertise along with their excellent training. They safeguard that the highest standards are always met and maintained by its members assuring the consumer piece of mind assurance that a member will provide a professional service that is reliable, producing a high standard of workmanship that is backed up by an independent insured guarantee.

PCA Members are subject to:

• Subject to various checks and assessments just to get passed the application process to become a member. Further ongoing checks and assessments will always be undertaken as long as membership is valid in order to retain the membership
• Quality of work check by an audit on site by a PCA assessor to ensure high quality standards is maintained
• A requirement is to possess a continuing education process so as to stay fully up to date with the changes in the industry have recognized qualifications at all times
• Subject to ongoing operational and procedure checks
• Offer a third party insurance backed guarantee
• Abide a strict code of ethics at all times
• Adhere to a formal code of practice and conduct to a minimum performance standard
• Co-operate with the PCA in the event of a problem situation or complaint arises
• Licensed and regulated under the Government’s Trust Mark Scheme

Insurance Backed, Third Party Guarantees

Plymouth Damp Proofing (PDP) will provide our own personal guarantee for all our works completely. As we are seeking to become a member of the Property Care Association we soon will be able to offer a insurance backed guarantee by a third party protected by the Guarantee Protection Insurance Scheme (GPI).

If you would like further information we are in possession of a video launched by the Property Care Association explaining the benefits in detail regarding all aspect and taking bout the GPI in an attempt to give consumers full protection and peace of mind.

Triton User Guarantee (TUG)

The Triton User Guarantee Service is the longest running insurance backed guarantee company offering, for a relatively small fee, an insurance backed guarantee for work carried out in the specialist remedial industry sector. It was established in 1980 and its purpose is to support Triton chemical Manufacturing Company’s list of approved contractors offering an insurance backed guarantee, for them to offer to their clients for a fixed fee as an extra piece of mind guarantee that is insurance backed and will run along side the company’s own guarantee following any completed remedial specialist building works like timber wood preservation or any form of damp proofing.

The triton user back up guarantee is valid for a period of 30 years from the date of issue or on completion of remedial works. They purpose is to deliver a safeguard piece of mind feeling for the contractors’ customers. It only comes into force if the original approved contracted goes out of business and stops trading during their guarantee period. If this happens then the TUG will become fully responsible for the following unexpired period of time left to run on the guarantee.

It will cover all materials and labour for treatments such as:

• Replacement of cavity wall ties
• Above ground and below ground waterproofing membranes
• Remedial chemical treatments

There is only a few back up companies in the industry that offer cover for below ground waterproofing and the TUG is one of them using their BBA Approved Sealed Cavity Drain Membrane System.

The TUG is in partnership with GPI who are the top provider for insurance in the timber preservation, waterproofing and damp proofing industry so as offering double bubble protection.

The first level being the TUG again insurance backed offered to cover all systems and fully approved by Triton.

These include:

• Replacement of cavity wall ties
• Above ground and below ground waterproofing membranes
• Remedial chemical treatments

The second level is a policy from the GPI for a period of 20-years and again only 10-years for waterproofing. So for whenever a TUG guarantee is issued a twenty or ten-year insurance policy will also be issued by the GPI. Relevant authorizing bodies such as architects, local authorities, building societies, banks and other specifies accept the TUG guarantee. No mater who is the owner of the property it will remain valid within the unexpired time period left of the contractors very own guarantee.

Our services we supply in short:

• Damp proofing advice & support
• Damp Surveys
• Basement waterproofing
• Rising damp treatments
• Condensation treatments & control
• Woodworm Treatment
• Wet rot & dry rot treatments

Remember your property is at risk if you let damp set in and do nothing about it!

Please feel free to contact us for further advice

If you are concerned about any of the above issues affecting your property, please contact us and a member of our team will be happy to help, as we are Specialists in Property Surveying.